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CCR Interactive 2013 – Tackling Current Issues in the Credit Industry

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Credit Collections & Risk Interactive is developing into one of the most popular and significant one-day events in the credit industry calendar. Bringing together a wealth of speakers and delegates from around the world in all corners of the industry, CCR-interactive is a prime conference occasion for networking and the sharing of knowledge, and addressing the latest issues such as compliance, legal issues and fraud prevention. The event has sold out in previous years, and there were over 400 delegates present at the 2012 event.

Wescot Credit ServicesAdapting to the fast-paced industry of credit collections, CCR-interactive has updated delegate streams for the 2013 conference. One delegate stream deals with commercial credit, collections best practice and the importance of information in decision making. The collections stream is one of the most popular, and this year delegates will learn about the experiences of consumer creditors across many different industry sectors.

Similarly to previous years, this year’s event will allow delegates to understand how to improve the performance of their teams, learn about the latest issues in regulation and compliance and what they mean for their business, and understand what it takes to introduce TCF best practice. The conference is also the perfect opportunity to build existing and develop new relationships and partnerships and debate with eminent members in the field.

CCR-interactive has appointed Wescot Credit Services as its new main sponsor for the one-day conference, CCR Credit Excellence Awards and Awards Dinner.

Editor of CCR, Stephen Kiely, has stated that he is delighted to announce Wescot as their main sponsors. He added that it is extremely important to have the right headline sponsor for the event; a respected company that will add to the event’s status. With CCR-interactive now the premier one-day event for the credit collections industry, the number of high quality sponsors, speakers and delegates is increasing at a record pace.

Paul Jenkins, CEO of Wescot Credit Services, said the company was delighted to accept to role of sponsor. He added that CCR has delivered an enlightened approach to important topics, and that the event is helping the company’s clients raise the bar in terms of ethical practices and treating customers fairly. His team are looking forward to attending and listening to the views of other important members of the event, and he stated that the company will come away better equipped to face the challenges ahead.

How to Choose A Debt Collection Agency for Your Business

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If you decide to enlist the help of a debt collection agency to help recover unpaid debts to your business there are several things you should take into consideration. Not only do you want to ensure that you receive an efficient service but you also want to maintain the reputation you have with your customers.

Wescot Credit ServicesA good place to start is by visiting the website of the CSA, or Credit Services Association. This is the official body for the debt collections industry and all members must abide by certain principles and codes of conduct when dealing with customers. This ensures that fairness and ethical standards are met. Many debt collection companies take compliance very seriously. Wescot, for example, regularly undertake audits of their staff and have them take an annual compliance test.

Once you have chosen some potential companies there are a few questions you should ask them to make sure that they are right for your business and that their customer service is up to par. Firstly, you should check to see if the company has any existing customers in your sector. If so, this can give them a greater understanding and insight into the particulars of your line of business. Secondly, you should find out whether they operate on a no-collection-no-fee basis, although most companies do. It’s also worth asking about their remittance rules; it’s important to know how quickly you’ll receive your money once they have recovered it. In addition to this, find out if they offer online performance reporting. It’s a good idea to try and see a demonstration of this so you can determine its benefit to you.

While these may seem like rather basic requirements, if your potential collection company doesn’t meet these, then it’s unlikely that they will be the right company for you. Approaching a debt collection company can be an extremely effective way of recovering the money you are owed, as well as saving you the time and money it would take to recover it yourself. Finding the right company for your needs is imperative, so it’s worth taking some time to research possible companies thoroughly to avoid enlisting the help of a company which isn’t right for the job.