Category Archives: job satisfaction

Wescot Credit Services: Dedicated sponsors

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Treating customers fairly is something that Wescot Credit Services Ltd take very seriously and their relationship with the global information services company Experian ensures that they apply this philosophy rigorously. The deal signed between the two companies two years ago means that Wescot benefit from the full range of accurate and complete data provisions that Experian possess. This enables Wescot to provide a more comprehensive service and improve their collections performance.

One such service that Wescot Credit Services Ltd provide is the facility to trace individuals. An exercise they recently undertook for Swift Advances was deemed a great success and more than surpassed the client’s expectations. Swift needed to trace over 2,000 previous customers to issue them with small refunds. Wescot were able to successfully locate nearly 80% of the individuals in question and Swift Advances were truly impressed with the service they received.

It is inevitable that the excellent service provided by Wescot is due mainly to the individuals they employ. Great care is taken to ensure that all employees are given a clear career development plan and concise objectives. This allows the firm’s staff to enhance their knowledge and learn new skills, which undoubtedly reflects on the service their clients receive. It is no wonder therefore that Wescot Credit Services Ltd are leading the receivables management services industry in the UK.

Wescot were initially founded in the early 1970s and were originally formed as a partnership. Just over a decade later, they became the private limited company Wescot Credit Services Ltd. Today, they have a broad range of clients across various sectors, which include well-known businesses like RBS, HSBC, British Gas and SKY. At any one time, they find themselves managing performing assets on behalf of their clients worth over £4.5 billion.

wescotBeing debt free means that Wescot have sufficient capital to best provide services to their clients and more than often exceed their expectations. Their turnover in the year ending February 2012 was an impressive £32 million and shows their strong trading position. This is just one reason why they are often the first choice for clients wanting an exceptional service.

This year’s CCR-Interactive and Credit Excellence Awards will have a new main sponsor. Wescot Credit Services Ltd are proud to be associating their brand with the prestigious event, which will inevitably raise awareness of the services and products they provide. They also sponsor the annual conference of Money Advice Scotland, this goes to show the dedication that they have in relation to their chosen sector.

Wescot Credit Services supports employee development

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Working full-time is a challenge, and whether you love or hate it, it is a fact of life. Wescot Credit Services fully understands the importance of job satisfaction, which is why they actively encourage a learning and development programme across their three offices in Glasgow, Hull and Saltcoats.

Wescot Credit ServicesAs Wescot Credit Services continues to lead the way in providing UK based high profile organisations with a debt collection service, they often go to great lengths to ensure employees are well equipped to reach the company’s end goal – to treat customers fairly.

With over four decades worth of experience, Wescot is on of the UK’s biggest collections agencies, and their success is in part due to their investment into motivational training.

By giving their 650 strong workforce the opportunity to get involved in their learning and development culture, Wescot are confident that employee performance levels will benefit. In house training is a continuous process, and Wescot believes it is vital to ensure each and every employee has the correct tools and capability levels to carry out their job effectively.

In addition to motivational training to enhance performance levels, Wescot also support employees who want to further their education in terms of allowing time off from work. Staff would have to fund this kind of activity themselves, but Wescot have a clear further education policy for employee’s to benefit from.

Wescot find it a mutually beneficial arrangement and are happy to assist staff in any types of study as long as they can reasonably demonstrate that it is likely to lead to effective improvements in their work competencies. Time off from work would be unpaid, but Wescot are flexible in their approach to work hours to accommodate their dedicated staff.

For Wescot Credit Services, training is a key element of their overall customer engagement strategy and with the new legislation coming into force in the near future; Wescot will continue to invest in enhancing employee learning and development. The Financial Conduct Authority (FCA) is taking the reins over from the Office of Fair Trading in order to govern collection agencies like Wescot who work Consumer Credit Act regulated agreements with customers. This change in regulation means that all credit service providers need to have a strong strategy in-place, in order to meet the new guidelines, and staff will need to be fully up to speed with any changes to ensure they deal with customers in an effective manner.