Tag Archives: Experian

Wescot and Experian strike a deal

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One of the largest debt recovery agencies in the United Kingdom and one of the largest global information services organisations in operation have struck a deal that will see wescotboth of them benefit extensively from over the coming years. UK-based debt recovery agency Wescot have struck a multi-million pound deal with Experian to provide them with data services for the next two years,

Wescot is one of the biggest and most respected debt recovery agencies in the United Kingdom and currently employs the services of over 650 staff across three different locations. Wescot possess major centres at Hull, Glasgow and Saltcoats respectively, and the staff within these three centres contact over 5 million account holders each year. Wescot have a burgeoning reputation for the successful management and recovery of debt and last year returned over £240 million to the accounts of their clients.

The deal with Experian will give staff at Wescot even greater levels of detail and accuracy in relation to data services and hopes are high at the company that the resulting improvements will be of great benefit to their clients. Wescot will take advantage of the new platform that has recently been introduced by Experian called ExPin. ExPin is a dynamic data platform that gives each individual on the database a unique PIN number. The platform uses this PIN number to identify individuals and detect any duplications or copies. This substantially improves the accuracy and detail of the data provided to customers of Experian and Wescot are delighted to be a part of such a platform.

Paul Jenkins, Chief Executive Officer at Wescot commented that the ExPin platform had improved their collections operating model and that continued use of the platform would only serve to strengthen their position at the forefront of the debt recovery sector in the United Kingdom.

Wescot currently manage over £4.5 billion of performing assets for their clients with the board at Wescot hoping that the deal struck with Experian will increase that figure even further.

Paul Jenkins added that the most important aspect of the multi million pound deal was with regards to being able to achieve excellent levels of compliance and protect the image and reputations of both their clients and the Wescot brand itself.

Wescot Credit Services: Dedicated sponsors

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Treating customers fairly is something that Wescot Credit Services Ltd take very seriously and their relationship with the global information services company Experian ensures that they apply this philosophy rigorously. The deal signed between the two companies two years ago means that Wescot benefit from the full range of accurate and complete data provisions that Experian possess. This enables Wescot to provide a more comprehensive service and improve their collections performance.

One such service that Wescot Credit Services Ltd provide is the facility to trace individuals. An exercise they recently undertook for Swift Advances was deemed a great success and more than surpassed the client’s expectations. Swift needed to trace over 2,000 previous customers to issue them with small refunds. Wescot were able to successfully locate nearly 80% of the individuals in question and Swift Advances were truly impressed with the service they received.

It is inevitable that the excellent service provided by Wescot is due mainly to the individuals they employ. Great care is taken to ensure that all employees are given a clear career development plan and concise objectives. This allows the firm’s staff to enhance their knowledge and learn new skills, which undoubtedly reflects on the service their clients receive. It is no wonder therefore that Wescot Credit Services Ltd are leading the receivables management services industry in the UK.

Wescot were initially founded in the early 1970s and were originally formed as a partnership. Just over a decade later, they became the private limited company Wescot Credit Services Ltd. Today, they have a broad range of clients across various sectors, which include well-known businesses like RBS, HSBC, British Gas and SKY. At any one time, they find themselves managing performing assets on behalf of their clients worth over £4.5 billion.

wescotBeing debt free means that Wescot have sufficient capital to best provide services to their clients and more than often exceed their expectations. Their turnover in the year ending February 2012 was an impressive £32 million and shows their strong trading position. This is just one reason why they are often the first choice for clients wanting an exceptional service.

This year’s CCR-Interactive and Credit Excellence Awards will have a new main sponsor. Wescot Credit Services Ltd are proud to be associating their brand with the prestigious event, which will inevitably raise awareness of the services and products they provide. They also sponsor the annual conference of Money Advice Scotland, this goes to show the dedication that they have in relation to their chosen sector.