Industry conferences perform a very useful role. For one thing, they enable industry insiders to get together on an informal basis and exchange ideas and news. Conferences also provide a very important educational role. They allow ideas of best practice to be widely disseminated across the industry in question. Where they include an awards ceremony element, they also provide what is often a very welcome boost to morale. All of this is true of the consumer credit industry. Wescot Credit Services is a highly regarded player within this industry. It is entirely fitting therefore that Wescot took a leading role in two of this year’s major events.
Wescot Credit Services was founded in Scotland over 30 years ago. Over the decades, Wescot has flourished. The company now employs over 650 staff across three offices in Saltcoats, Glasgow and Hull. The company provides something of a ‘beacon’ to other companies in the same niche. For one thing, Wescot is constantly evolving. This can be seen in the way the company has embraced the very latest in technology. Wescot Credit Services has recently invested heavily in inbound telephony and outbound dialer technology. The three Wescot sites have been transformed into a virtual call centre. This state of the art connectivity has benefitted both clients and individual customers alike. It proves to be of particular benefit to customers as it enables them to swiftly and efficiently make contact with a Wescot representative. For Wescot this is all part of treating customers fairly.
Wescot Credit Services was the main sponsor at this year’s CCR Interactive Event. This conference incorporates the Credit Excellence Awards. It is regarded as the flagship event in the consumer credit industry. At this year’s CCR Interactive event, there was considerable emphasis on the challenges and changes the consumer credit industry is likely to face in the near future. Wescot Credit Services is already well aware of these issues and how they might affect its clients. The company has put considerable res
ources into making sure its business model will meet the needs of clients. The Wescot business model is designed to be fully compliant with the latest industry regulations and guidelines. In fact, in a lot of respects, the way in which Wescot operates exceeds those standards. Wescot was also a sponsor of the 2013 Money Advice Scotland conference. This demonstrates the company’s commitment to supporting fair and impartial advice for its customers.
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Adapting to the fast-paced industry of credit collections, CCR-interactive has updated delegate streams for the 2013 conference. One delegate stream deals with commercial credit, collections best practice and the importance of information in decision making. The collections stream is one of the most popular, and this year delegates will learn about the experiences of consumer creditors across many different industry sectors.
The main thing to remember is not to ignore the letter. If you’ve missed several payments on your loan and your creditor is struggling to recover the funds, they will often enlist the help of a debt collection agency such as Wescot. The creditor may simply employ the agency to recover the debt or they may sell the debt to them. In this case you would owe the agency rather than your creditor.
A good place to start is by visiting the website of the CSA, or Credit Services Association. This is the official body for the debt collections industry and all members must abide by certain principles and codes of conduct when dealing with customers. This ensures that fairness and ethical standards are met. Many debt collection companies take compliance very seriously.