Working full-time is a challenge, and whether you love or hate it, it is a fact of life. Wescot Credit Services fully understands the importance of job satisfaction, which is why they actively encourage a learning and development programme across their three offices in Glasgow, Hull and Saltcoats.

As Wescot Credit Services continues to lead the way in providing UK based high profile organisations with a debt collection service, they often go to great lengths to ensure employees are well equipped to reach the company’s end goal – to treat customers fairly.

With over four decades worth of experience, Wescot is on of the UK’s biggest collections agencies, and their success is in part due to their investment into motivational training.

By giving their 650 strong workforce the opportunity to get involved in their learning and development culture, Wescot are confident that employee performance levels will benefit. In house training is a continuous process, and Wescot believes it is vital to ensure each and every employee has the correct tools and capability levels to carry out their job effectively.

In addition to motivational training to enhance performance levels, Wescot also support employees who want to further their education in terms of allowing time off from work. Staff would have to fund this kind of activity themselves, but Wescot have a clear further education policy for employee’s to benefit from.

Wescot find it a mutually beneficial arrangement and are happy to assist staff in any types of study as long as they can reasonably demonstrate that it is likely to lead to effective improvements in their work competencies. Time off from work would be unpaid, but Wescot are flexible in their approach to work hours to accommodate their dedicated staff.

For Wescot Credit Services, training is a key element of their overall customer engagement strategy and with the new legislation coming into force in the near future; Wescot will continue to invest in enhancing employee learning and development. The Financial Conduct Authority (FCA) is taking the reins over from the Office of Fair Trading in order to govern collection agencies like Wescot who work Consumer Credit Act regulated agreements with customers. This change in regulation means that all credit service providers need to have a strong strategy in-place, in order to meet the new guidelines, and staff will need to be fully up to speed with any changes to ensure they deal with customers in an effective manner.