Category Archives: employee development

Wescot Company History

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Originally established in the early 1970’s, the modern day Wescot came into existence in 1983 and has grown steadily during that time both in terms of size and reputation. Wescot are a company from the United Kingdom that deal with debt recovery and assist their customers with recovery and location issues. Wescot are one of the largest debt wescotrecovery agencies in the United Kingdom and employ over 650 staff in three individual locations. The company has centres in Hull, Glasgow and Saltcoats respectively, but deals with client’s right across the United Kingdom.

The companies experience and expertise within the sector enables them to efficiently and effectively deal with over 5 million individual account holders each and every year. Wescot have a burgeoning reputation for working closely with their customers and providing a transparent, professional and ethical approach to their business which is something that has resulted in them being in high demand to act as sponsors for various events throughout the UK.

The majority of the customers that seek the assistance of Wescot come from four main sectors and the company takes great pride in the high levels of customer satisfaction enjoyed by the clients. The four main sectors that make up the bulk of the company’s customer base are the banking, telecoms, utility and retail finance sectors.

Wescot specialise in the recovery of debt that has fallen into arrears for whatever reason and believe that it is their honest and ethical approach to business that has resulted in an increasing number of customers seeking out their assistance. Wescot work hard on the behalf of their clients to resolve issues between individuals and their clients and place great emphasis on maintaining a professional approach at all times. Wescot are a company that understands the importance of not only treating each of their clients on an individual basis but also the need to protect the client’s public image and reputation. Wescot possess an executive team that are experts within the debt recovery sector and it is this experience and expertise that enables them to achieve positive results on behalf of their clients time and time again.

Wescot took a leading role in 2013 conferences

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Industry conferences perform a very useful role. For one thing, they enable industry insiders to get together on an informal basis and exchange ideas and news. Conferences also provide a very important educational role. They allow ideas of best practice to be widely disseminated across the industry in question. Where they include an awards ceremony element, they also provide what is often a very welcome boost to morale. All of this is true of the consumer credit industry. Wescot Credit Services is a highly regarded player within this industry. It is entirely fitting therefore that Wescot took a leading role in two of this year’s major events.

Wescot Credit Services was founded in Scotland over 30 years ago. Over the decades, Wescot has flourished. The company now employs over 650 staff across three offices in Saltcoats, Glasgow and Hull. The company provides something of a ‘beacon’ to other companies in the same niche. For one thing, Wescot is constantly evolving. This can be seen in the way the company has embraced the very latest in technology. Wescot Credit Services has recently invested heavily in inbound telephony and outbound dialer technology. The three Wescot sites have been transformed into a virtual call centre. This state of the art connectivity has benefitted both clients and individual customers alike. It proves to be of particular benefit to customers as it enables them to swiftly and efficiently make contact with a Wescot representative. For Wescot this is all part of treating customers fairly.

Wescot Credit Services was the main sponsor at this year’s CCR Interactive Event. This conference incorporates the Credit Excellence Awards. It is regarded as the flagship event in the consumer credit industry. At this year’s CCR Interactive event, there was considerable emphasis on the challenges and changes the consumer credit industry is likely to face in the near future. Wescot Credit Services is already well aware of these issues and how they might affect its clients. The company has put considerable reswescotources into making sure its business model will meet the needs of clients. The Wescot business model is designed to be fully compliant with the latest industry regulations and guidelines. In fact, in a lot of respects, the way in which Wescot operates exceeds those standards. Wescot was also a sponsor of the 2013 Money Advice Scotland conference. This demonstrates the company’s commitment to supporting fair and impartial advice for its customers.

Wescot Credit Services supports employee development

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Working full-time is a challenge, and whether you love or hate it, it is a fact of life. Wescot Credit Services fully understands the importance of job satisfaction, which is why they actively encourage a learning and development programme across their three offices in Glasgow, Hull and Saltcoats.

Wescot Credit ServicesAs Wescot Credit Services continues to lead the way in providing UK based high profile organisations with a debt collection service, they often go to great lengths to ensure employees are well equipped to reach the company’s end goal – to treat customers fairly.

With over four decades worth of experience, Wescot is on of the UK’s biggest collections agencies, and their success is in part due to their investment into motivational training.

By giving their 650 strong workforce the opportunity to get involved in their learning and development culture, Wescot are confident that employee performance levels will benefit. In house training is a continuous process, and Wescot believes it is vital to ensure each and every employee has the correct tools and capability levels to carry out their job effectively.

In addition to motivational training to enhance performance levels, Wescot also support employees who want to further their education in terms of allowing time off from work. Staff would have to fund this kind of activity themselves, but Wescot have a clear further education policy for employee’s to benefit from.

Wescot find it a mutually beneficial arrangement and are happy to assist staff in any types of study as long as they can reasonably demonstrate that it is likely to lead to effective improvements in their work competencies. Time off from work would be unpaid, but Wescot are flexible in their approach to work hours to accommodate their dedicated staff.

For Wescot Credit Services, training is a key element of their overall customer engagement strategy and with the new legislation coming into force in the near future; Wescot will continue to invest in enhancing employee learning and development. The Financial Conduct Authority (FCA) is taking the reins over from the Office of Fair Trading in order to govern collection agencies like Wescot who work Consumer Credit Act regulated agreements with customers. This change in regulation means that all credit service providers need to have a strong strategy in-place, in order to meet the new guidelines, and staff will need to be fully up to speed with any changes to ensure they deal with customers in an effective manner.